In case of cancellation of tickets or tours, we kindly request contacting our offices by email: info@ticketsmilan.com or by phone at +39 055 5321180.
In all cases, cancellations will have to be noticed in written form by email or fax in order to receive a partial refund (according to the below cancellation policy). The date of the cancellation request is the day when the request in written form is received by Italy Travels. For this reason, valid cancellation requests will not be accepted by phone unless accompanied by a written document.
Cancellation policy varies depending on the type of the requested service.
MUSEUMS TICKETS
Tickets for Mudec, Brera Gallery, Ambrosiana Gallery and Leonardo's Vineyard are non-refundable in case of cancellation.
Tickets for Leonardo's last Supper are non-refundable and cannot be modfied for any reason and under any circustance. n case of cancellation, cancellation penalty is 100% of price.
CANCELLATION POLICY FOR PRIVATE GUIDED TOURS
From reservation day up to 4 days before tour date, cancellation penalty is 50% of the total tour price.
For cancellations communicated to Italy Travels from 3 days prior to tour date, cancellation penalty is 100% of total price, therefore no reimbursement will be granted.
Cancellation policy will be applied proportionally to the number of cancelled tour participants.
CANCELLATION POLICY FOR GUIDED GROUP TOURS (regular tours)
From reservation day up to 9 days prior to tour date, cancellation penalty is 10% of total tour price.
If cancellation conveys between 8 to 5 days prior to tour date, cancellation penalty is 50% of total tour price.
For cancellations communicated to Italy Travels from 4 days prior to tour date, cancellation penalty is 100% of total price, therefore no reimbursement will be granted.